General Wine Club Information
Wine Care, Wine Club Process & Benefits
Etched Wine Care – Protect Your Investment!
Your beautiful etched wines are an investment, and we encourage you to take great care of them. As a rule, you’ll want to remember that wine is heat and cold sensitive. So try to avoid exposing your etched wines to extreme temperatures. For best results, store them between 55 and 60° F and between 55% to 75% humidity. If this is a little too technical or just not possible, keep them as close to these conditions as possible. Also --- and this is key --- be sure to store them laying down to ensure that their corks stay moist.
We also recommend occasionally wiping down your etched wines with a lint free cloth to keep them looking beautiful. When doing so, avoid using harsh cleaning agents of any kind. If anything, a touch of diluted Windex will do just fine.
Following these simple steps above will help keep your wines in great shape, and will help ensure the long term increasing value of your investment.
How the Wine Club Works
All active Club Members receive one beautiful, hand-etched bottle of collectible wine per month. By joining, you’ve agreed to accept the first six shipments, allowing you to build a complete, one-of-a-kind, matched & numbered Collector Set!
After that, the choice is entirely yours. Stay in the club to build a new collectible etched wine set of new handcrafted wines and new beautifully etched designs, or you can opt to cancel out at any time.
Each monthly shipment is roughly $100, plus tax and shipping. The initial Collector Set is a special collection of beautifully hand-etched and painted, individually numbered wines. Each month is a different handcrafted wine and a different colored design. Here are few additional details and benefits for you to know:
· Numbered, etched designs are ONLY available to Club Members.
· As long as you're an active Club Member, you'll receive the same bottle number. For example, Club Member #100 always receives Bottle #100.
· With every 6th shipment, you’ll receive an Official Collector Box and Official Certificate of Authenticity. The box and certificate are both numbered to specifically match your etched wines.
· Remember, the goal of these Collector Sets is to create matched numbered sets. The value of the sets is in part derived from the fact that all the bottle, box, and COA (Certificate of Authenticity) numbers are matched. So we recommend you try to avoid cancelling a membership at any time mid-set. If you would like to cancel, consider cancelling upon completing a set.
· Currently, Wine Club memberships are only available to U.S residents.
Additional Wine Club Benefits
As wine club members, you also receive the following unique benefits.
· 10% off all regular, paper labeled wines for your artist.
· 10% off all specially etched celebrity big bottles. These are awesome, produced to order, and will be available beginning August of 2007.
· Exclusive advance notice and pre-orders of all wine releases for your artist.
If ever ordering additional wines online, be sure to type the Promotion Code “CLUB” in the Promotion Code box. We will verify your membership before processing your card, and be sure to issue you your wine club discount.
Monthly Order Processing & Fulfillment
Any and all wine club charges that appear on your statement will be from Celebration Cellars.
Wine Club Orders are usually processed on the following schedule:
Rolling Stones: around the 3rd Thursday of each month
Madonna: around the 2nd Thursday of each month
They’re shipped the following Monday or Tuesday. On occasion, your shipment may be delayed due to weather conditions. Since wines are heat and cold sensitive, we sometimes time shipments to avoid unusual weather. For many locations of the country, we avoid sending shipments on Wednesdays, Thursdays and/or Fridays. This is always for your protection. We want your etched wines to arrive to their final destination safe and happy. We prefer that they not sit in a potentially warm or cold UPS warehouse over a weekend.
If you live in southern California and would like to pick up your wines in person, we can arrange for you to pick-up your orders Will Call at Miramonte Winery in Temecula, California. Will Calls are typically available for pick-up anytime after the 4th Monday or Tuesday of the month.
Please note: Miramonte can not fulfill wine club orders during their Friday/Saturday evening live music events. Please arrive before 5pm to pick up orders those days.
Credit Card Challenges
If for any reason a member’s credit card does not process properly, we will make at least 4 attempts to contact the member directly via phone and mail. If we cannot reach him/her after 4 attempts (within 30 days from the day we initially attempted to charge the credit card), we may be forced to cancel that membership. In that instance, the remaining bottles of their collector set may become available for sale to other members.
Since the value of the Collector Sets stems in part from the fact that each set is a matched numbered series, we will diligently try to avoid cancelling a member for as long as possible, unless you have specifically asked to cancel. But it is each individual member’s responsibility to ensure that we receive proper payment information to keep their membership active.
Legally, wine can only be delivered to someone 21 or older. Generally, wine club wines are shipped via UPS and due to the law above, an adult is required to show ID and to sign for delivery.
Please note, if there is no adult to sign for the delivery, UPS cannot deliver the wine. If this poses a challenge, you may want to consider having your wines shipped to your work, to an adult relative, or to an adult friend. If you are picking up your wines at Miramonte Winery, the winery is happy to hold your orders for you for up to one month. After that, we will notify you of a ship date and the wines will be shipped to you. We will use your credit card on file to charge the shipping fees.
Shipping to Alaska or Hawaii is always UPS 2-Day rates at minimum, as UPS dictates.
Returns & Exchanges
Your satisfaction is very important to us! We are committed to delivering beautiful products, in excellent condition, and in a timely manner. If you are dissatisfied with our products in any way, contact us within 30 days of receipt of your order, and we will arrange for a refund or exchange. Upon receipt of the returned wines, we will issue the refund or exchange, as required.
In the case of a refund, the credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item. If the wines are not damaged in any way, there may be a 25% restocking fee.
Merchandise Damaged in Shipping
On rare occasions, a product may be damaged in shipment. In the event you experience such a problem, please contact us within 10 days of your purchase date. We may require you to return any damaged product. There is no restocking fee for products damaged in transit.
To return or exchange an item, simply contact your Wine Club Concierge, Patty Andersen, at firstname.lastname@example.org, or call her toll free at 1-866-647-2666, Ext 25. Again, please do not throw away damaged goods! We must have them returned to us in order to process your refund.
Changes/Cancellations to Club Membership
Don’t forget to notify us if you move, change your phone numbers, email addresses, or credit cards. You may cancel your club membership at any time after you have received the first six shipments. Your membership will rollover to the next collectible set automatically until you cancel. To cancel, simply send us an email at email@example.com or call us toll free at 1-866- 647-2666.
Again, welcome to our wine club family! Feel free to contact me if I can help answer any of your wine club questions.
Patty Andersen, Wine Club Concierge
Toll Free: 1-866-647-2666, Ext 25